Hi guys, just wanted to ask if there is a way within architect to somehow save the Call.EstimatedWaitTime value during an in-queue call so it can be used for subsequent inbound call flows? I've tried using Set Participant Data in the in-queue call flow then Get Participant data in the inbound call flow but it's not working.
"not working"--do you mean the Get Participant action value is NOT_SET or just not the value you expected?
A couple ideas:
Make sure the attribute name matches exactly (case-sensitive) for the Set Participant & Get Participant actions.
Make sure the Set Participant Data action Value to Assign is set to expression mode instead of literal.
Thanks for the reply Melissa!
Sorry I should've been more specific, what I meant for "not working" was that I was trying to use the assigned variable under Get Participant Data in a Screen Pop hoping that I could check the value while the call was on-queue, but it appears I'm not getting anything which shows me that the value for the estimated wait time that I put in Set Participant Data in the In-Queue call flow was not passing through.
Below are some screenshots of the relevant configs:
Just wanted to add that my reasoning of doing this was that the internal variable "Call.EstimatedWaitTime" cannot be used in an Inbound Call Flow, which for In-Queue Call Flows it was readily available which I was trying to utilize as a workaround.
Inbound Call Flow:
In-Queue Call Flow:
The screenshot for the Set Screen Pop action doesn't show you putting Flow.WaitTime as one of the inputs
Hi Melissa,
I'm using the built-in "Call.EstimatedWaitTime" variable as the input for the Set action which I used in an In-Queue Call Flow. I would then use a Get action in a separate Inbound Call Flow that would reference the Attribute "Wait Time" that was configured in the Set action mentioned earlier and would save any value that it has to my custom "Flow.WaitTime" variable, hopefully getting the value of "Call.EstimatedWaitTime" that I put in that Set action during the In-Queue Call Flow part.
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