Scheduled CallBacks Implementation

Developer Tools
1

Hi, Im looking to schedule a time to meet with a developer regarding implementing the scheduled callback feature in purecloud. I have spoken with my web developer, and he has a list of questions that he needs in order for us to continue implementation.

2

If you're looking for one-on-one development consulting, you can hire Genesys PS for a development services contract. Otherwise, please post your questions here. Your web developer can sign up on the forum to discuss directly.

3

Here were some of the questions he had.

  1. Can we just use the developer tool supplied - Mainly just embed the tool that was already created on our website to use.

  2. Can we bypass the middleware? - Is it required to set up a server that interfaces between the callback widget and our purecloud system?

  3. He mentioned something about needing API keys and Client keys.

4

You can use the Developer Tools to make any API requests you like. I'm not sure what you mean by embedding it, but it's open source and you can use it in any way you like. See these repos for more info:

I'm not sure what middleware you're referring to. Need more context.

All API requests require authentication. See Authorization for more info.

5

I may be understanding incorrectly.

If I use the provided widget, I just need need to embed that into the website, place the proper Queue ID to call center, and it should work?

The other alternative I see is hosting a server and use the API directly to create the callback?

6

What widget are are you referring to?

7

We plan to use this. Do I need a server running gulp? Or is this all the information that my web developer will need to get scheduled callbacks functioning.

8

Yes, that's an example of how to create callbacks. Your developer can use that example as a guide for building something. You will need a server-side component to interact with the API because client credentials must not be transmitted publicly (i.e. client side javascript) as they are they keys to access your organization.

9

Thanks, now how do I got about getting with a developer that can assist with that server-side component. I have implemented it, but I want to ensure that it is correctly completed.

10

Your sales rep or Care TAM can assist with hiring Genesys PS for a development engagement. If you need an introduction, let me know.

11

Introduction would be nice

12

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