Script Button Data Action Freeze

Genesys Cloud Applications Scripts
1

Hello Everyone,

I have data action with Genesys API to get user's extension that is working fine.

However, when this is consumed from a click button inside script, it seems not working !!

1

Any idea what the cause of the issue is?

Best Regards,
Ali

2

Hello Everyone,

The issue is related for permissions.
After I give the agent Admin role, the button works perfectly.

What is the required permission for /api/v2/users/{userId}? Because I do not want to assign for this agent the admin role.

Best Regards,
Ali

3

I would guess that the agents need the "integrations->action->Execute" permission. The data action runs as the Client Credential that you configured for the integration, not the user that is executing the action.

--Jason

4

Hello Jason,

Thank you for your feedback.
You are right, but I think I need to have also "integrations -> action -> View".

However, what is the minimum license for these permissions? Should the license be listed beside the permission?

Best Regards,
Ali

5

As far as I can tell a PureCloud 1 license should be enough. Were you having problems with some of your agents?

6

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