Hi everyone
I have a question regarding scripts. After transferring a call to an agent, using script pop-up, information about queue,skill etc. is available on screen. If an agent wants to blind/consult transfer to an internal queue, the information visible on script is changed, and now has new queue name etc. My question is, is there a way to save the previous queue, skill, caller ID information on the script after transferring to the new queue?
Kind regards and Thank you
You can use participant attributes (input/output variables) to store any arbitrary information you like on the conversation and retrieve it later in a script or via API.
Thank you for your answer. Still not sure how to do it, since we have over 70 scripts and flows and it can be rather difficult to add more input/output fields, if I understood you correctly. Do you have any examples you can share with me?
When a script loads, it can set this information to variables that's marked as an output variable so it will be saved to participant attributes. On any scripts that need to look for previous queue info, they should have variables set as input variables to read previously set participant attributes into script variables. You can then use those input variables to display the previous queue information in the script.
So sorry for bothering you and thank you for your help up to this point, I have to ask you one more question. I created output variable, and I transferred to Internal Queue, and for that internal queue I set the default script for voice to be a new script with an input variable. However, after transferring to internal queue, I still see the original script...Can you please advise why I am unable to see the default script 
I'm not sure. If you need assistance troubleshooting general PureCloud configuration, the PureCloud Community Forum is a good place to ask or you can open a case with PureCloud Care.
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