I want to display a text item only when the call duration is over a preset amount of time. So I've tried using the {{Scripter.Agent Call Duration}} > x syntax in a dynamic boolean variable but that doesn't seem to work. I'm guessing it's the "x" part of this that I don't have right. Is this just a case of finding the right hh:mm:ss format?
For anybody interested, I've done this in a roundabout way by using the slice function to get the last two digits of the agent call duration and a boolean to analyse the value of that and control the visibility of the text I want to display.