Scripter Data Not Populating

[Mike.Chavez]

We've been facing issues with our script sporadically not populating the data from contacts. We have a basic script with fields with contact information, i.e. name, address, type, etc.

We have been experiencing this issue for a while, but luckily infrequently enough to not be a huge issue. But as of late it's frequency has significantly increased. I currently have a support ticket open to see what the cause may be, but I still have yet to hear back on it.

As a stop-gap, I was wondering if there is a way to add a button in the script that will force the lookup of information?

It has been virtually impossible for me to recreate the issue to see what exact information is available when this failure occurs, but it appears that all data that should be attached to the Outbound object is blank.

At the very least it appears the Scripter object has data properly attached as Scripter.Interaction ID is displaying a value. So would there be information contained in the Scripter object that could be used to fetch data from the ContactList, and preferably update the Outbound object with this data. That way Outbound.{{columnName}} works or worst case switch to using variables and setting them from the lookup.

[tim.smith]

If input variables aren't being populated correctly, there's nothing you can do about that except continue to work with Care. The only other way for you to access participant attributes is to use data actions to get the conversation object (which won't be of use if you're not getting the conversation ID in a scripter variable) or creating your own custom web app to embed in a web page control inside the script that does what you need it to do.