Hi,
Is there a way to secure pause and un pause a call via an SDK method call or API call from an Apex class? We have the Genesys Cloud integration with Salesforce. We need to be able to trigger the pause based on actions taken during the call in Salesforce.
To trigger secure pause, I think we would need to get the current conversation ID of the call and the Participant ID of the agent logged in. These methods need the authorization to come from the user and not client credentials from what I understand. Is there a way to get the user authorization from Salesforce to make these requests?
Thanks,