Secured Pause API

Platform API JavaScript SDK
1

Hi, I am using
PATCH /api/v2/conversations/calls/{conversationId} to set the recordingState

However I am getting some failure when trying to issue the PATCH command for a user who is not in the Conversation.
Error 403:
{
"status": 403,
"code": "conversation.error.forbidden.not.active.participant",
"message": "Requesting user is not active participant on call",
"messageWithParams": "Requesting user is not active participant on call",
"messageParams": {},
"contextId": "464c6aec-5e30-469c-b574-c303fac56789",
"details": [],
"errors": []
}

Please let me know how to pause the recording using API

2

Hello,

The question and answer are still the same than this other post: https://developer.mypurecloud.com/forum/t/secure-pause-api/1882

The user sending the PATCH /api/v2/conversations/calls/{conversationId} to set the recordingState must be an active participant of the call.
A user who is not part of the call can't send that request - it will be rejected with the 403 error ("code": "conversation.error.forbidden.not.active.participant", "message": "Requesting user is not active participant on call").

Regards,

3

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