I am trying to test
POST /api/v2/conversations/{conversationId}/participants/{participantId}/secureivrsessions
to see if I can transfer a caller into a different flow. The objective of this is to transfer them into a post call survey after the call is done instead of just hanging up.
To test this, I am doing the following:
- Receiving an inbound call into my Genesys phone and answering it.
- Execute
GET /api/v2/conversationsfrom the API explorer to get the conversationId and participants Ids that I need to execute "secureivrsessions" - Execute secureivrsessions with the following parameters and body:
- conversationId:
- participantId:
- sourceParticipantId:
- flowId:
- userData: "false"
- disconnect: true
every time I execute
POST /api/v2/conversations/{conversationId}/participants/{participantId}/secureivrsessions
I get the following error:
{ "message": "Backend service request 'createSecureSessionByParticipant' failed, with URL of 'https://conversation.prv-cac1.pure.cloud/conversations/%2211286044-148f-47fb-998f-a98463427ecd%22/participants/%22ef405ea9-453b-4d97-b93d-13e719ea543d%22/securesession', http status code of 404, exception info: java.lang.Exception: com.netflix.hystrix.exception.HystrixBadRequestException: root cause=org.springframework.web.client.HttpClientErrorException$NotFound.", "code": "not.found", "status": 404, "contextId": "53907d84-8eda-42be-bd37-2726b0e67b08", "details": [], "errors": []}
I have tried using different flow-ids and using task ids as flow-ids but that didnt do anything.