We currently initiate calls from the javascript api, OR make dialer Preview calls.
Some of these calls are to clients that we are not allowed to record conversations for. However some are.
How do we selectively record calls? Enabling recordings is a global setting, and I know you can turn it off in a FLOW, but our calls are not going through flows.
Thanks
Chris
Have you tried using quality recording retention policies to delete the recordings you must not retain? You can create a policy to purge all recordings from specific queues, for example. This is an option if your non-recordable calls can be placed from a queue created for those calls.
Recording policies are general PureCloud configuration, which is more appropriate for the PureCloud Community Forum. This forum is specific to API use and customizations.
Well we are looking at any ways we can achieve our goals. I was thinking using the API because that is what I work in all day.
Right now outbound calls in the same Campaign (and therefore same Queue) can be a mix of ones that can and can't be recorded.
Is my only option to detect when the call is done and delete any recordings that shouldn't have happened?
Thanks
Chris
The API can't override the recording policies you've configured. You'll need to configure the recording and retention policies according to your needs. If you have questions about configuring those policies, please post on the community forum. Additionally, you can request new features here: https://purecloud.ideas.aha.io/ideas.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.