Send alert via API

[Lucas_POUILLY]

Hi everyone, is it possible to send a message via alerte to user via API ?

I would like to do as at the end of this example, to be able to push a message via API with the alert functionality but I did not find it, if someone can help me!

Thank u

[Jerome.Saint-Marc]

Hello,

The example you are showing relies on Client apps (Embedded webapps) and the use of the Client App SDK to generate/display the alert.
The request to display an alert is made from the embedded app (web app) [Client App SDK then transmits the request to the Genesys Desktop].

If your question is to have an external application/backend send a message to alert a specific user, it is not possible at this time with Platform API.
I mean the request to display the alert must come from a client app (embedded webapp) running in the Genesys Desktop of the user who is supposed to be alerted.

Custom Client Apps
showToastPopup in Client App SDK

Regards,

[Lucas_POUILLY]

Thank you for your time @Jerome.Saint-Marc !