Hello,
I have a use case which is the following :
I would like send an auto reply in an email flow interaction where the body contains the first mail sent.
(Example : the customer sends an email " I would like have information about my order number XXX" and the customer receives the auto reply "regarding your query : I would like have information about my order numberXXX".").This autoreply must be in HTML code for better looking ( header and brand from the company).
There is the built in variable (Email.Message.htmlBody) which enables to retrieve the body of the email but I cannot integrate the variable in my auto reply in HTML, the variable is not interpreted, the customer receives this auto reply : regarding your query : Email.Message.htmlBody.
Is there a way to obtain this result? I mean integrate the body of email in my auto reply in HTML code?
thanks for your hints!
jeremy