Send files using Open Message API's

Platform API
1

Hi all,

I am using the open message platform API's for chat integration.

Our customer now needs the possibility to send attachment files from their interface to Genesys.

I was not able to find in any documentation a way to send files using the Open Message API's, only text messages.

Is there a way to send files to Genesys using the Open message API's ?

Thanks in advance.

Best Regards.

2

Hi @Arthur_Bianchini,

You can check the documentation example here: (https://developer.genesys.cloud/commdigital/digital/openmessaging/inboundMessages#inbound-message-with-attached-photo).

You need the include the content array holding an object where you define the information about your attachment file.

Best regards,

Charaf

3

Hi Charaf,

Tks for the response.

What if I need to send other types of attachments ? like a video, or a .xls document for instance ?

4

Hi,

Please refer to the resource below regarding the content of the attachment:

Best regards,

Charaf

5

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.