Send Knowledge Feedback fails to work

Platform API
1

We are trying to send feedback to the knowledge base for an article via Architect. To do this, we are first calling the search knowledge base API to get the document required and then execute the Send Knowledge feedback block with the below attributes:

  • Knowledge article: FindKnowledgeBaseDocumentById(Task.knowledgeDocumentId)
  • Knowledge search id: We are unable to get the Session.LastKnowledgeSearchId in the digital bot flow. It is appearing as blank when trying to print.

I cannot try this using SDKs as it requires a valid session id. Looking for your support to fix this.
Thanks in advance.

2

Hi Somik

Did you find a solution for this.
@Genesys, do you have any asnwer regarding this since I also experience the same issue?

Thanks

3

Hi Daisy,

I have used the knowledge APIs as data action to pull the article first using Knowledge Search API and then using ask for Yes/No to send the knowledge feedback API.

This works for me.

Thanks,
Somik