Send message to a conversation from a Bot

We are currently working with bot connector and a third party integration with Whatsapp. All this is working fine.

Our Customer would like to have his custom bot send a message to the Customer if no reply has been received after a while. We have tried to use the conversations API to send a message. But the problem is that We are unable to send the message since the API requires a user context.

Is there any way the bot can use the API /api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages, or any other method, to send a message in the middle of a conversation?

You should be able to use agentless api for that post-api-v2-conversations-messages-agentless pay special attention to the useExistingActiveConversation boolean param there

I believe this would work if our whatsapp integration was through Genesys, in our use case. We are using a third party integrator and using open messaging for the connection to Genesys. Is there any way We can achieve the same thing, for an open messaging integration?

agentless api supports open messaging as well

You're right, We weren't testing it properly. Thanks for your quick reply!

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