We are currently working with bot connector and a third party integration with Whatsapp. All this is working fine.
Our Customer would like to have his custom bot send a message to the Customer if no reply has been received after a while. We have tried to use the conversations API to send a message. But the problem is that We are unable to send the message since the API requires a user context.
Is there any way the bot can use the API /api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages, or any other method, to send a message in the middle of a conversation?
I believe this would work if our whatsapp integration was through Genesys, in our use case. We are using a third party integrator and using open messaging for the connection to Genesys. Is there any way We can achieve the same thing, for an open messaging integration?