SEND message to Agent with "URL"

[edson.ogushi]

Hello,

I'm sucessfully sending message to AGENT by API "https://api.mypurecloud.com/api/v2/webchat/guest/conversations/idConversation/members/memberId "/messages", but when I try to send some URL (ex: Test URL www.google.com.br) in the content message. The Agent is receiving the URL like "TEXT" and not "LINK".

How to send the URL to Agent as LINK type ?

Follow bellow an example of how I´m creating the message to send.

CreateWebChatMessageRequest createWebChatMessageRequest = new CreateWebChatMessageRequest();
createWebChatMessageRequest.Body = "Test URL www.google.com.br";
createWebChatMessageRequest.BodyType = CreateWebChatMessageRequest.BodyTypeEnum.Notice;

[Jerome.Saint-Marc]

Hello,

The Genesys Desktop supports markdown formatting.
So try with a message with this format: [My Label for the URL](https://www.google.com.br)

Regards,

[edson.ogushi]

Test bold, Test italic. Test Link link to Google!

Hi Jerome,

I made the test and still not bring the correct message layout to Agent. Follow bellow the message that I´m using to test.

--> Test bold, Test italic. Test Link link to Google!

--> Follow attached the print of agent web chat to better undestand.

Best Regards.

[Jerome.Saint-Marc]

Hello,

Send your message with bodyType = standard (or no bodyType attribute - standard is the default body type).
I assume that you are currently using bodyType = noticein your send message request - which won't be processed for markdown syntax on Genesys Desktop side.

{
    "body":"Test **bold** Test *italic* Test Link [link to Google](https://www.google.com)",
    "bodyType" : "standard"
}

Regards,

[edson.ogushi]

Thank You !! It´s woked now.

Best Regards.

Edson Y. O.