Sending a message to the customer while wiating on queue

[Mahmoud_Hamdy]

The customer wants to send a message to the customer while waiting on queue

I tried to use the API /api/v2/webchat/guest/conversations/{ConversationID}/members/{MemeberID}/messages

First I checked the members of the conversation, the Queue as a member was connected, I used the queue's member ID in the request to send a message

I used the same header used when the customer send the message "I tracked the message and got the header", and I used the same header, but I received error 403 You are not authorized to perform the requested action.

however when I use the customer member ID while using the API and the same parameters are the same, and it works.

so, is it not possible to use the queue as a member to send message ? or the problem in the headers ?

Thanks

[Angelo_Cicchitto]

Would strongly encourage migration from Chat to Web Messaging, so that you can leverage In-Queue Message Flows that will natively solve your use-case.

[Mahmoud_Hamdy]

I've already recommended that to the customer, but still he's checking available options till he migrate