Sending an attachement file to a Digital Bot

Web Messaging
1

Hi,

Is there a way to receive an attachment file from a customer during a self-service Digital Bot Flow interaction on Web Messenger and/or WhatsApp?

The purpose is to allow customers to send a picture or a pdf file. I know this is possible once the interaction gets connected to a live agent however, I need this functionality during a bot conversation phase.

It seems like there is no tool for it in the Architect so I was wondering if anyone out here knows any workarounds.

Thanks,
Oktay
PS: Please do not tell me to create an idea in the ideas portal :slight_smile: Unfortunately, I do not have that much time to wait on this project.

2

Hi - End-Users can upload a file attachment at any point during the conversation, we are not blocking attachments during Bot Flow execution, the Bot would simply need to ask for "please upload your file". Once the file is uploaded, what are you trying to do with that? What's your use-case?

  1. Do you need a URL reference to that object to use if for further 3rd party processing? Need more details here.
  2. If you need file content detection and summarization, we now have an Idea here > Genesys Cloud Ideas Portal
1 Like
3

Hi Angelo,

Thanks a lot for your comment.

Well, the use case is to upload a picture taken from their phones or to take a picture of their ID's and send it over.

So I exactly need the item #1 you described. If possible I need a URL reference to that received object to use it further for 3rd party processing like calling and passing it as a parameter to a Web Service etc. which would eventually connect and download it.

I wonder if there is a way to achieve this. I do not need any content detection or summarization. It's just a simple JPG upload to a bot conversation.

Thanks,
Oktay

4

We kind of have the same use case, except we want to use the image uploaded within GC.

Use Case: Customer is interaction with Digital Bot flow afterhours, we still allow customer to go though the flow, but at the end of the intent, instead of going to live body, we want to generate an email interaction with the Image attachment on GC and assign that to a queue to be processed in business hours.

Here we believe one would require a Slot/Slot type that would accept image upload that can be tied to a variable that can then be attached to email interaction.

We are still investigating the email creation bit.

5

Well, we tried a couple of things and unfortunately, it seems like it isn't possible as of now. We have lost our prospect to a bot-only provider just because of this requirement :frowning:

6

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