Sending web chat messages through API

[Liezl_Tamunday]

Hi,

I am trying to use
POST /api/v2/conversations/chats/{conversationId}/communications/{communicationId}/messages
as per the documention > https://developer.genesys.cloud/commdigital/digital/webchat/agentchat.

But I am getting a 404 not found error in the API explorer. I'm trying to find the communicationId from the GET /api/v2/conversations/{conversationId} API but none of the id's work.

These are the steps I was performing:

1. Send a chat to a queue
2. Received the chat message by myself as an agent
3. In the API explorer (user is the same as the agent), I retrieved communicationId from this API> GET /api/v2/conversations/{conversationId}. I took the id from participant (agent) obect > "chats"
4. Execute POST /api/v2/conversations/chats/{conversationId}/communications/{communicationId}/messages from the API explorer

Result was 404 NOT Found

I tried all the id's that I can get under the participant object but all resulted to 404. Can you please let me know what am I doing wrong?

[Jerome.Saint-Marc]

Hello,

The POST /api/v2/conversations/chats/{conversationId}/communications/{communicationId}/messages endpoint is not supported with WebChat v1 (Contact Center Widget with version 1.0).
I think that's why you are getting a 404 Not Found.
You can try with Widget Version 2 (I think it also works with 1.1).

Regards,

[Liezl_Tamunday]

Thanks for the response, it worked using version 2!