Session not found, Code : 4007

Web Messaging
1

Hi Team,

I am trying to connect to Genesys Live Agent using Websockets with C#. When i am trying to connect its working fine in local but when deployed i am getting session not found as below
["{"type":"response","class":"string","code":4007,"body":"Session not found"}","{"type":"response","class":"SessionResponse","code":200,"body":{"connected":true,"newSession":true,"readOnly":false}}"]
Can you let me know how to fix it.

Thanks

2

Hi @ranjith888999 It's hard to tell based on the information provided, error codes and corrective actions are documented here: Either configure the existing session or start a new session.

3

FYI, we also have other SDK that might be of interest:

  • Web Messaging Java SDK: this is to build a custom client on Guest interface (customer-facing), somehow like a messenger/chat client
  • Platform SDKs: these are to build authenticated clients (Agent/Supervisor/Admin) with auth/credentials

Depending on what you're trying to build, we also have Open Messaging APIs, if you're looking into more REST API approach for building server-side integration.

4

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