Hi,
I have to set up a Call flow with schedules and each schedule has it's own prompt.
I've created the 31 schedules and loaded the 31 wave files in the prompt. However, I am having difficult assigning them all in an Inbound Call flow.
Example:
I have 31 Schedules and each day will play different prompt and can also transfer to ACD and disconnect.
Option 1) use a switch to pick the prompt & schedule
Option 2) create a list of each and pick the item with the correct index
Option 3) use the Find User Prompt and Find Schedule actions to get the ones to use.
Option 3 has a few drawbacks, primarily if you rename something it won't work. For example if you rename ScheduleDay5 to Schedule_Day_5 the lookup will fail. Make sure you account for that with the failure paths. You also might get rate limited.
Options 1 & 2 will not fail in either of those manners because you are hardcoding the items. For option 2, remember lists use 0 based index (i.e. the first item is index 0, the 2nd is index 1, etc).
Yes, I've tried the Switch. Is there's a way to rename the CASE item? Also, I tried to type the name of the schedule but it's only showing prompts
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