I'm kind of confused with Set Participant Data. What exactly does this tool? Where does it store the data?
What I'm trying to do is to get a input from caller set it as participant data and when that call is routed to a ACD I want that data to be avaible wothin an inbound script.
Should I use a Data Action as a complement to Set Participant Data?
So here is the resource center documentation on this:
A common use case is to perform a Data Action to lookup a caller in a CRM system, and then set the BR_URLPop Participant Data variable to screen pop the CRM system when an agent gets the interaction.
What I'm trying to do is to get a input from caller set it as participant data and when that call is routed to a ACD I want that data to be avaible wothin an inbound script.
Set Participant Data adds an attribute to the conversation. This is an array, named "attributes", of simple key/value string pairs added to a conversation participant.
Scripter can both read and write conversation attributes; they're referred to as "input / ouput variables":