Set Participant Data to use within Inbound Script

Hello guys,

I'm kind of confused with Set Participant Data. What exactly does this tool? Where does it store the data?

What I'm trying to do is to get a input from caller set it as participant data and when that call is routed to a ACD I want that data to be avaible wothin an inbound script.

Should I use a Data Action as a complement to Set Participant Data?

Regards,

Mario

So here is the resource center documentation on this:

A common use case is to perform a Data Action to lookup a caller in a CRM system, and then set the BR_URLPop Participant Data variable to screen pop the CRM system when an agent gets the interaction.

https://help.mypurecloud.com/articles/screen-pop-a-webpage-for-inbound-calls-callbacks-emails-messages-and-acd-voicemails-in-purecloud-for-chrome/

What I'm trying to do is to get a input from caller set it as participant data and when that call is routed to a ACD I want that data to be avaible wothin an inbound script.

Set Participant Data adds an attribute to the conversation. This is an array, named "attributes", of simple key/value string pairs added to a conversation participant.

Scripter can both read and write conversation attributes; they're referred to as "input / ouput variables":

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