Set up Zoom meeting on Genesys Cloud

Genesys Cloud Integrations
1

Hello everyone,

Just wondering if I can get some help from the community with regards to "Set up Zoom meeting on Genesys Cloud blueprint" implementation (https://developer.genesys.cloud/blueprints/zoom-meetings-sms-blueprint/). We are in the testing phase of this deployment where we noticed that the Create Zoom meeting (https://developer.genesys.cloud/blueprints/zoom-meetings-sms-blueprint/#import-create-zoom-video-meeting-data-action) data action creates zoom meeting that requires user to authenticate to join the meeting.

But the expectation from the customer is that they want the users to join the meeting without a need to authenticate. So asked us to create the meeting with the "Require Authentication to join" option disabled.

I did some research on the zoom api and found the following parameter.
"settings": {
"meeting_authentication": false
}
I tried testing with the above parameter but it still created the meeting which prompted to authenticate the user.

Wondering if anyone has any idea to achieve the expected outcome.

Thanks in advance.

Thanks & Regards
Dhana

2

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