Hey folks,
I'm doing some work for a client that isn't using Genesys Cloud wrap up codes, rather they're using their CRM to collect the conversation summary and type etc.. As part of this they're going to save every interaction with a wrap up code of "Call Completed". I'd like to pre-select this wrap up code to save the users a click and I found the "provisional" attribute on the POST v2/conversations/calls/{conversationId}/participants/{participantId}/communications/{communicationId}/wrapup endpoint. However, when setting provisional = true i'm finding that the user still has to manually select the wrap code before it can be submitted and the ACW ended.
I've tried firing the API call during the connected call, as well as on disconnect to add it during the ACW, but the result is the same. The user still has to manually select the code before they can submit.
Has anyone else used this provisional attribute, and if so, how did you get it to take effect?
Cheers,
Andy