I see Setting feature toggle for key: ringingMuted value: true in the console when checking "Mute ringing for alerting interactions" in the Purecloud Embedded Framework, is there a way to manage this from javascript?
Problem : Email and SMS interactions need to be able to be offered to reps while they are on the phone so that they get correctly routed to the original sender and we can maintain continuity of relationship with the lead/client in those conversations. However, they currently audibly ring to the rep when they interrupt the phone call. We want to turn this ringing off. The plan was to attempt to toggle ringingMuted based on connected and disconnected events from Purecloud Embedded Framework.