We’ve build an application which uses Genesys and we would like to show the available script when opening a conversation. Currently we are using the Genesys Embeddable Framework to show a list of the conversations in one iframe and the scripts in the other (interactionWindow):
<iframe allow="camera *; microphone *; autoplay *" src="https://apps.mypurecloud.com/crm/index.html?crm=framework-local-secure" height="100%" width="45%" style="display: inline-block !important;"></iframe>
<iframe allow="camera *; microphone *; autoplay *" src="https://apps.mypurecloud.com/crm/interaction.html" height="100%" width="45%" style="display: inline-block !important;"></iframe>
We would like to skip the left iframe, as seen in the attached screenshot, and only show an iframe with the script belonging to the conversation. Is it possible to pass the conversation ID to the right iframe (interactionWindow) and only show the script in that iframe?
If more information is needed, please let me know. Thanks in advance!