Show custom message when webchat is disabled outside hours

Genesys Cloud Web Chat
1

I wanted to check how this can be done:

User must see Closed message outside of Monday to Friday 9:00 AM to 5:00 PM EST, here is the message:

User must be able to select the option of sending email to an address outside of business hours from the widget.

2

Hi!
You have the possibility of checking Schedule's from within the Inbound Chat or Inbound Message flow: see the Evaluate Schedule action. Based on that you could customize your flow logic.
Or are you trying to solve this on the client?

3

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