SIP Traces API to get SIP Call ID

Platform API
1

Hi All ,

I am trying to fetch SIP Invite headers information using SIP Traces API , I could see it to have the information i am looking for but when i run this API in Data action or in Developer tools i am getting response as 200 OK and the Data is empty as in below.

API -- /api/v2/telephony/siptraces

For input i am passing
Start Date - 2020-10-20T00:07:21.205-07:00
End Date - 2020-10-20T23:07:21.205-07:00
Conversation ID -- <>

Response i am getting is
{
"data": [],
"count": 0,
"selfUri": "/api/v2/telephony/siptraces"
}

Not sure if i am missing anything , please advise.

Thanks
MJD

2

Hi,

Can anyone help me with this ?

Thanks in Advance.

3

Hi Maheshwar,

The first thing I would do is make sure that your OAUTH client you are using in data actions or your personal credentials (in the developer tools) have the following permissions: telephony:pcap:view and the following OAuth scopes: telephony and telephony:readonly. Scopes are irrelevant when using a client credential grant because client credential grants are auto-configured with an everything scope.

Hope that helps.

Thanks,
John

4

Hello,

Just in case, if you are looking for the SIP Call-ID of a call, associated with a specific Conversation (Conversation ID), note that this piece of information is also available in the Analytics Conversation Details.

If you know the Conversation ID, you can request the conversation details using GET /api/v2/analytics/conversations/{conversationId}/details

In the response (conversation details), there is a "protocolCallId" attribute, in the conversation -> participant -> session.
If you take the first participant on an inbound call (customer/external), the "protocolCallId" will contain the SIP Call-ID of the incoming call (coming from the SIP Trunk Provider/gateway/...).

Regards,

5

Hi Jerome ,

Thanks a lot , This helped. Couple of questions on this Call ID [Not related to the API].

  1. Will Edge do any kind of conversion on the original SIP Call ID ? Like ASCII or Hex conversion.
  2. If Edge is doing that conversion is there a setting to change it ?

Thanks in Advance.

6

There is no conversion that I am aware of.
As a clarification, I am not in Product Management/Engineering - I just used this query in the past for a test/integration I was working on.
It was with a Twilio SIP Trunk to Genesys Cloud (BYOC Cloud - Edges in the cloud).
The Call-ID I could retrieve using Analytics Conversation Details and the "protocolCallId" (under the first conversation participant - that represents the entry/start point of the voice call - call from the SIP Trunk in our case) was the exact same one I could find in PCAP traces on Twilio side.
So it seems to copy the exact Call-ID string value - no processing/conversion - into "protocolCallId".

One clarification - just in case: each participant involved in the call will have its own SIP Call-ID. The Genesys Cloud platform is not acting as a SIP Proxy for the call's participants. You will find the SIP Call-ID used by each participant in the "protocolCallId" attribute under the corresponding conversation's participant.

Regards,

7

Hi - did you get this to work? I am stuck with exactly the same problem.

Regards
Craig

8

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