Slowness issues when searching for contacts in a new interaction/transfer

Genesys Cloud Integrations Embeddable Framework
1

Search contacts in Embedded Framework (New interaction/Transfer) takes 7,5 seconds, while MyPureCloud takes 1,5 seconds and Chrome Extension just takes 0,5 seconds.

Is it a known issue or do it need any kind of configuration to optimize this search?

2

Please open a case with Genesys Cloud Care to investigate performance concerns.

3

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