Hello, I followed the setup on this page: Add a Private Genesys Cloud Embeddable Framework integration - Genesys Cloud Resource Center (mypurecloud.com)
With the following configuration:
window.Framework = {
config: {
name: "xxx",
clientIds: {
"mypurecloud.de": "xxxx"
},
settings: {
enableTransferContext: true,
embedWebRTCByDefault: false,
embeddedInteractionWindow: false
},
helpLinks: {
...
},
customInteractionAttributes: ["Language", "ZipCode"],
getUserLanguage: function (callback) {
callback("fr")
}
},
initialSetup: function () {
window.PureCloud.subscribe([
....
But I still have an issue to solve: can the softphone widget be natively a separate window? I see that WebRTC phone is a separate window.
My app is indeed a Vue JS app so not really a single-page app, when URI changes to an app subpart, the whole page gets refreshed so I loose the widget or at least get it reloaded with the page and it's not very nice.
Thank you very much,