Speech Analytics APIs

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Hello,

I am trying to run the Speech and Text Analytics APIs to accomplish two things:

  1. Is it possible to pull back all transcripts over a certain interval? My guess is to use /api/v2/analytics/transcripts/aggregates/query.. but I am not sure. If so, please provide a sample query. I am having difficulty with this Post.

  2. Can you please provide some guidance on the /api/v2/speechandtextanalytics/transcripts/search API or a sample query that I can use? I was able to get a 200 OK, but I am getting stuck on the available fields for the TranscriptSearchCritera.

Thanks!

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  1. You can get aggregate transcript data via POST /api/v2/analytics/transcripts/aggregates/query. See Transcripts Aggregate Query for more information.
  2. Unfortunately, there's no documentation for the resource beyond what's documented for POST /api/v2/speechandtextanalytics/transcripts/search. For search resources, the current official stance is that you can use some of the field names in the response in your search, but you basically have to guess and check to see what works. You can request that the search APIs be documented and share your use case at https://genesyscloud.ideas.aha.io/.
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