I have a strange one, the business want to offer the ability for a caller to say the name of an agent and if they are idle then we send through, all easy using company directory.
What I want to do is collect the name, and set that to a preferred agent in a queue as a variable so it retains ACD function
Assuming a data table that has name, email and Guid ID.
Has anybody done this before? and can point me in the right direction
Andy