Speed up loading and conversation start

Web Messaging
1

Hi,

We have already deployed our headless sdk chatbot in our production and already have some feedback with regards to speed.

On our unit testing, it was 6s average to start the chatbot upon opening. Now on our production with lots of scripts being loaded, it became 12s and so which is a very slow response.

  1. Without other scripts to be loaded, it is 6s, but when I tried the default genesys web messenger, I feel like it is faster. After MessagingService.startConversation, it takes 6s to get the response, is there a way to speed this up.
  2. I plan to preload the scripts to be used. Can I have a list of scripts to preload so I can put it into the tag?
    (I tried adding a link tag for genesys.min.js but got no significant results.)
2

Would suggest to send the very first response from the initial Message Flow, using the Send Response action block at the very beginning: this is to avoid further processing, to get a sense of the actual response time.

3

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