SSL Certification Problem

Platform API Python SDK
1

Hi I am getting an error related to SSL
error:
MaxRetryError: HTTPSConnectionPool(host='login.mypurecloud.com', port=443): Max retries exceeded with url: /oauth/token (Caused by SSLError(SSLError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:719)'),))

can you please help on this?

I am trying to run the code available at the below link:
https://developer.mypurecloud.de/api/tutorials/analytics-conversation-aggregate-query/?language=python&step=7

2

This error comes from Python's internal code when it fails to verify the SSL cert. You will need to configure your python environment/app to handle certificates appropriately. Doing an online search for python CERTIFICATE_VERIFY_FAILED should yield a wealth of information about this issue with Python and how to fix it.

3

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