I have been trying to find out if it is possible to launch the Messenger Transport Mobile SDK (mobile - Kotlin Multiplatform) directly into a given Flow (perhaps) or a Queue (ideally)
I have looked at various avenues surrounding targetType, targetAddress, queueName, but cannot work out how to do it, or if it is even possible. I've tried all of these in customAttributes.
in the data from our Genesys system, I can see Flow.QueueName pointing to such things as C_Sales
is it possible to launch straight to C_Sales, or add a message with custom attributes that will do that?
Perhaps I am just misinterpreting the syntax needed.