I have a pre-chat form in the Messenger chat app for the customer's name, email address, and question. I want the chat to start immediately when the customer enters those inputfields. Currently, the chat only starts when the customer submits the form and starts a chat. Where can I modify this: in the code or in the configuration?
My second question is about the fields. Only the name is visible in the chat, but the email address and question are not. I assume I need to adjust these fields in the configuration. Where can I do this?