Start/Stop recording with ACD calls

Platform API
1

Hello guys!

I would like implement a script which enables to start/stop the recording of a call

I have seen this API : PATCH /api/v2/conversations/{conversationId}/participants/{participantId}
{
"recording" : false/true
}

I have tested this API, it works but only with non ACD calls, in my use case I would like use also the same behavior with ACD calls. I know we can enable consent before the transfert to ACD in a architect flow but in my use case I would like make a stop/start of a recording during conversation with a customer for ACD calls?

I have seen this idea : https://genesyscloud.ideas.aha.io/ideas/WEM-I-50 which fits with my requirement with manual initialization for recording

Any hints or need to wait specific API?

BR
jeremy

2

Probably stuck waiting since it's already on the approved plan.

3

Ok need to wait the idea is released, no other idea to handle my use case

thanks
jeremy

4

Why dont you add a secure pause button to the script? its pretty easy that way

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5