Start using Workforce Management

Coffee House
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I am trying to get started with Workforce Management. I still haven`t found out how to connect agents to schedule, and create activities in the schedule. Do anyone have a link to how this is done?

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Questions about the base product are best suited for the PureCloud Community Forum. This forum is for questions related to APIs and customizations.

I would recommend the About Workforce Management Resource Center article to start with.

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Trond-Martinsen
I am trying to get started with Workforce Management. I still haven`t found out how to connect agents to schedule, and create activities in the schedule. Do anyone have a link to how this is done?

You get to start this in this forum. Workforce Management is recommended to this forum.

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Hi, tim.smith,
Great articles. It's beneficial for me. The work plans of Workforce Management can I build it as I want?

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I'm not sure what you're asking. Can you be more specific about what you're trying to do?

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I'm not sure what you're asking. Can you be more specific about what you're trying to do?

Can I make the schedule of the agent by myself? And the schedule contained everything that I want to enter.

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As noted above, questions about using the base product are best suited for the Community Forum. If you have specific questions about the APIs, feel free to ask them here.

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What is the role of an agent in workforce management? How does it work? Any recommendation.....
Thanks

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This forum is for questions related to APIs and customizations.

Questions about the base product are best suited for the PureCloud Community Forum .

Please use that forum to ask your question!

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