Struggling to call another softphone

Genesys Cloud Integrations Embeddable Framework
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Our company is trying to add functionality to the PEF that will allow agents to view and call other agents within the same organization that are online. Current functionality allows our agents to view others easily, but we are having a difficult time successfully placing calls to another softphone without using the associated phone number.

I imagine that there must be a way to do this as I can initiate an interaction based on the name of a contact. Do they need to be associated within the same Genesys organization for this to work? Is there a straightforward way of dialing a softphone even when you do not have the phone number associated with it?

Thanks

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PEF requires a phone number to place a call. See the clickToDial(data) method. There are some additional options if you make an API request to place the call: POST /api/v2/conversations/calls.

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