Hello
Is there a way to disconnect a call regularly EOD ( we are looking into options to put a check at the end of the day where we can identify a stuck call and get that removed automatically without any manual intervention ) scheduled activity
For stuck calls, use POST /api/v2/conversations/{conversationId}/disconnect. As the description states, please open a case with Genesys Cloud Care for every instance of a stuck call where you need to use this. That is unintended behavior and needs to be investigated as a bug report.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.