Submit form appears before chat starts while autosubmit=true

[K_an77]

Hello,

I changed the autosubmit value to true in widget's configuration file in order to automatically start the chat session ( I pre-fill the form data). I also chose this to happen only after the user clicks on sidebar button to open the chat. That works. The problem is that when the user clicks on sidebar button, there is a delay before chat starts, in which the submit form appears. Is there a way to solve that?

Thank you in advance

[Jerome.Saint-Marc]

Hello,

Unfortunately, there is no possibility to totally hide the Chat Registration form.
You would have to request a new feature and share your use case at https://genesyscloud.ideas.aha.io/

What I can think of - which will not allow to hide the form - but possibly reduce "visual impact":
I don't know which method you finally implemented to pre-fill the chat form - WebChat.open command options (via Sidebar) or using the CXBus before command.
If you did this with the CXBus before command, in the WebChat Widget configuration, you could try to set a custom registration form with one field or none (I must say I never tried with zero fields) - using the form option in the webchat section..

Regards,