Submit survey for interaction automatically

Web Messaging
1

We have a use-case where a client would like to offer a chat survey in their own custom widget, which is integrated with Genesys web messaging. They wish to use their own survey form in the chat widget immediately after the end of the discussion. This widget would be aligned to a survey form within GC.
When they offer the survey, and take the inputs, they'd then like to submit this as a survey result against the GC conversation. I can't seem to find a way to get to deliver this through APIs. I've been looking mainly at:

/api/v2/quality/surveys/scorable

However this requires a surveyUrl input. Is it possible to generate a surveyUrl from an API call for a conversation?
Or any other ideas about how we might make this work?

2

Hi Mick,

Take a look at this article: https://github.com/mcphee11/genesys-cloud-voice-survey.

It talks about how to use the native Genesys Survey Webform.. and essentially write values to the generated survey after the fact. You could use a similar use case for your needs.

Let me know if you have any questions.

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