Subscription to end of Call not working in .NET SKD

[marisa.grasso]

Hi

I am trying to subscribe to the event of customer end (v2.detail.events.conversation.{conId}.customer.end). But I don't seem to be able to receive the event. I do however receive the hearbeat after subscribing, but upon hunging up the call, my app doesn't register any end of call event. This is the code for the subscription, which again, does receive the heartbeat so I'm guessing the subscription is successful;

 handler.AddSubscription($"v2.detail.events.conversation.{conId}.customer.end", typeof(CustomerEndDetailEventTopicCustomerEndEvent));

In conId I place the conversation ID of the call, which does work from the notification tester.

Any help much appreciated

Thank you

[tim.smith]

Please verify that your app is subscribing to the topic and has established a WebSocket connection before the conversation has ended (when the event should be raised). If you have done so and it still does not work, open a case with Genesys Cloud Care to investigate why the notification is not being raised. We do not have access to your org's data via the forum.