I'm looking for the subscription topic to get messages for a web messenger conversation via a socket. I found this link here that has available topics:
But it doesn't have anything related to getting messages from a specific web messenger interaction. It also doesn't include the topic used for subscribing to specific web chat interaction:
v2.conversations.chats.${conversationId}.messages
What is the correct subscription topic and is the one I am using for web chat interactions deprecated?
The notification you listed is for web chat. While web chat is not deprecated, we (Genesys) is not putting any more R & D effort into it. Instead, Web Messaging will be where the time and attention is going to be spent. In talking with the Web Messaging team, you can pretty much look at any of the v2.detail.events.conversation.{id}.* events.
If you are trying to build a real-time UI, I would use the notification service. If you are doing back-end system integration (e.g. moving real-time conversation data to a backend data store), I would put leverage the AWS EventBridge integration.
Thanks and I hope that helps.
John Carnell
Manager, Developer Engagement