Hi team,
We have a requirement of notifying the frontend when a message has been sent, so that the user can have the widget collapsed and be notified of new messages (using web developer's own logic).
Looking at this post here: https://developer.mypurecloud.com/forum/t/listen-to-new-webchat-messages/1529, and acknowledging that this feature is a roadmap item being tracked under PURE-1830; however, do you have any suggestions or best practises for such a use case where the implementation is an embedded chat inside a floating collapsible widget?
Not an ideal CX, but the only option we can think of is to force the widget to stay open if it is connected to an agent.
Any thoughts on that?
Thanks.