Survey - Free Form Text Reporting

1

Hello,

We are working to put together some reporting for Survey Data. One of the things we'd like to retrieve is survey replies to free form text questions. I have identified that we can pull back results using the /api/v2/quality/conversations/{conversationId}/surveys query. However, I am looking to run a query that will pull back ALL survey responses for conversations with surveys. I have yet to find this.

Is this possible? If not, is there another way I might go about looking at reporting on survey responses?

3

Hello,

No - it is not possible at this time.
If you want to retrieve the freeTextAnswer, you have to get each survey response individually.
Using GET /api/v2/quality/conversations/{conversationId}/surveys if you only know the conversationId, or GET /api/v2/quality/surveys/{surveyId} if you know the surveyId.

If you want to know which conversations have a survey associated with them, you could run an Analytics Query for conversation details.
And use/set a surveyFilter like surveyId exists, or surveyStatus=Finished (to get the survey which were completed/answered by the customer).
But you will then have to get the survey responses one by one if you want to see what was replied in free form text questions.

Regards,

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