Synchronizing outlook address book

Hi All,

is there a way to synchronize outlook address book with PureCloud?

Regards,

Hussein

What are you trying to accomplish? What do you want the address book synced to?

@tim.smith one of our client is the using the email integration in PureCloud and thus, they need to sync their exchange address book to PureCloud.

Maybe you are looking for external contacts? You could write an integration using those APIs https://developer.mypurecloud.com/api/rest/v2/externalcontacts/

@tim.smith thanks for your feedback, but what they are trying to accomplish is different from what you've proposed, thanks again.

If you can explain what they're trying to accomplish, I may be able to suggest something else. I don't have much to go on with the information you've provided so far.

@tim.smith simply they need an IntelliSense to show the email contacts (automatically synced from their outlook address book) when they want to send an email from PureCloud as shown in the below screenshot.

image

I'm a bit confused. That screenshot shows you're looking up records using external contacts; that's what I suggested using.

@tim.smith Yeh, I'm just showing you what exact scenario they are trying to accomplish but with their own outlook address book not the external contact as shown above.

Oh, if you're asking if you can replace parts of our UI with a custom solution, that's not possible.

@tim.smith thanks.

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