Hello guys,
I would like to ask you the meaning of the "System Away" status found on the agents performance view and under which circumstances is this value updated.
Thank you in advance.
Best regards.
Questions about the base product are best suited for the PureCloud Community Forum or opening a case with PureCloud Care. The developer forum is for discussion relating to APIs and customizations.
Views are documented on the Resource Center: https://help.mypurecloud.com/articles/new-agents-performance-views/
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