targetAddress: 'YOUR_QUEUENAME_HERE'

Genesys Cloud Web Chat
1

Hi,

We have been trying to implement the widget into my webchat. Found this in Genesys documents regarding webchat,
window._genesys = {
widgets: {
webchat: {
transport: {
type: 'purecloud-v2-sockets',
dataURL: 'https://api.mypurecloud.com',
deploymentKey : 'YOUR_DEPLOYMENTKEY_HERE',
orgGuid : 'YOUR_ORGGUID_HERE',
interactionData: {
routing: {
targetType: 'QUEUE',
targetAddress: 'YOUR_QUEUENAME_HERE',
priority: 2
}

I have filled up my Org ID and key values. Now, my doubt is what should I do with targetAddress? For example, My queue name is 'Web Chat Online', should I fill targetAddress as 'Web Chat Online' or 'Web_Chat_Online'.

Please guide me on this. Thanks in advance!

Regards,
Priya

2

Also is the targetAddress mandatory? If I dont want to specify any queue name, can it be left empty like this,
targetAddress: ''

3

targetsAddress is documented here: https://developer.genesys.cloud/commdigital/digital/webchat/widget-version2#chat-configuration-variables

The queue name that receives chat messages. Example: 'Support'

Don't modify the queue name to a new value that's not the queue name; use the queue name.

It is mandatory. The optional properties are documented as such in the location linked above.

4

Thanks for your clarification, Tim.

5

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