Temp Mobile App

Genesys Cloud Applications
1

Hello all,

Hope you are having a great day.

So our organisation is very happy with Genesys so far, but we are now moving our WFM rotas etc into Genesys and want employees to start using the Tempo App it self.

We want them to be able to log into the Tempo App but not the main Collaborate Website. The Genesys platform needs to be off limits unless they are in the office.

So we have SSO enabled, where it gives conditional access. If within a trusted location, It doesnt need MFA. So when a agent is working in the office, they can just log in without MFA.

When a agent tries to log into the Genesys Platform outside of the office, they need to MFA.

The problem is though, we dont want agents being able to log in and make calls using the Genesys platform outside of the office.

We can add a IP whitelisting on the Genesys platform, but will this prevent logging into the Tempo App?

Can anyone think of a way around this? We only want our agents logging into Temp App only when outside the building.

thanks in advance!

2

General questions about product usage and configuration are best suited for the Genesys Cloud Community Forum. This forum is specific to dev topics like APIs and customizations.

3

Perfect thank you, I couldnt find any where else to post it. You can close this topic now :stuck_out_tongue:

4

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.